Frequently Asked Questions

Answers to your most common questions.

Asking the right questions, is the best way to gain the knowledge you need to make the right decision about Insurance.

General Questions

To calculate the best insurance premium for you. It helps insurance companies predict possible future insurance claims and the risk they’ll be taking on. There’s a difference between checking credit for a loan and for insurance purposes; having your credit checked for insurance purposes doesn’t affect your score.

Read the Insurance Bureau of Canada’s All about credit information and insurance article for more details.

They’ll respect your decision, but if they can’t access your credit file, the premium they calculate for you might not be the best possible price. Read  the Insurance Bureau of Canada’s All about credit information and insurance article for more details.

A deductible is the amount you must pay when you make an insurance claim.  For example, if you have a $500 deductible, you pay the first $500.00 of the repair costs, and the insurance company pays the rest.  If you are unsure what you deductible is, take a look at your insurance policy.  If you need clarification, contact your insurance company.  

Cyber crime is defined as a crime where a computer is the object of the crime or is used as a tool to commit an offense.  

The most common type of Cyber Crime is Phishing, read our blog on this subject and learn how to protect yourself.

Auto Insurance

Change your deductible.  The deductible you choose can make a big different on the insurance premium you pay.

Winter Tires.  Some companies offer discounts if you put winter tires on your vehicle.  FYI, All season are not considered winter tires

Where do you park?  Parking in a private or secure garage may lead to lower insurance premiums.  Be sure to let your insurance company know. 

Shop Around:

You don’t have to be loyal to your parent’s insurance company.  Every company has different rules and rates for different people.  One company that might be the best coverage and rate for your friend, may not be for you.  Get a quick quote Now (insert link)

Loyalty:

Might sound conflicting….but loyalty is very important to insurance companies.  If you have been a responsible driver and stay with your company long term, over the long run, this is probably the best rate for you.  It does not hurt to look around and compare, but really take into consideration all of the factors before switching companies.  If the premium difference is not significant (for the same coverage), a few questions for yourself would be 1) Have I enjoyed great service from my existing company?  2)Is the other company providing a new client incentive that may disappear next year? 

Maintain a clean driving record:  It does not pay to speed in more ways than one!  Speeding tickets, though you may feel they are not important, indicates to insurance companies of an increased risk.  Distracted driving tickets indicates a very high risk, and so on. 

Annual Vs Monthly Payments:  Take a look at your monthly payment plan with your insurance policy.  Are you paying an additional % of the annual premium to have a monthly payment plan?  Look at paying annually or semi-annual to save.

Bundle:  Look at insuring your auto and home with the same company.  Many companies offer great discounts for bundling.

Minimal Coverage:

If your vehicle is an older model and you do not have a loan against it, do some research and figure out the market value.  Is it wise financially to pay the additional premium for the optional coverage? 

Does this symbol look familiar?  All-Season tires with the 3 Peak Mountain symbol is approved by Transport Canada.

Winter Tires with 3 Peak Mountain Snow Flakes

Some companies do offer discounts for winter tires so contact your insurance company!

Yes, if you want to legally operate a vehicle in Albert, it needs to meet the minimum provincial insurance requirements under the Alberta Auto Insurance Act.

Mandatory Coverage:  Personal Liability and Property Damage (PLPD), minimum of $200,000 and Accident Benefits.

Optional Coverage:  Collision, Comprehensive, specified perils and endorsements.

For even more information, read our blog "Do I "NEED" Full Coverage?

Car accidents, minor or major can be very stressful, causing the best of us to not think straight.  It is a great idea to keep an Accident Report Guide similar to the one pictured in your glove box.  This report guide will tell you what TO DO and what NOT to do in very easy to understand steps. 

 

In Alberta, not all accidents need to be reported to the police.  However, there are a few circumstances when you MUST report an accident to police:

  1. People were injured in the accident
  2. The damage exceeds $2,000
  3. You were the victim of a hit and run
  4. Vehicle (s) are not driveable
  5. You suspect the other driver to be intoxicated, involved with a crime or part of a fraud ring

If there are no injuries, damage is less than $2,000 and the vehicles are driveable, the accident can be reported at the local Police Department, or in some communities, the Collision Reporting Centre

It is up to you to report the accident to your insurance company.  It is HIGHLY recommended that you report the accident to your insurance company and submit a claim if your accident included any of the listed four circumstances.

In Summary

  • DO call the police if the accident has one of the above listed circumstances
  • Take pictures
  • Make accurate records, diagram of accident
  • Exchange License, insurance and registration information with the other party (s)
  • Report the accident at the local police department of Collision Reporting Centre if applicable.

Medicine Hat does have a Collision Reporting Centre


Accident Report Guide

Coverage available to extend to rental vehicles is different with each Insurance company.  Contact your insurance company to verify the coverage you have in place.

Your car is NOT covered under your home policy.  In order for your car to be covered for Fire, you would have to have comprehensive coverage on your car.  Comprehensive covers perils such as Fire, Theft and vandalism.  

Collision coverage is an optional coverage that applies to any object you hit, whether it's on the road or attached to it, and allows your vehicle to be repaired or replaced.  This also includes repairs as a result of an accident with another car.  

Comprehensive coverage is an optional coverage.  It applies to anything moving through the air, as well as damage caused by flood, vandalism, fire or glass.  Most damage caused by environmental circumstances will be included, according to your specific policy.

In Alberta, the penalty for distracted driving is a $287 fine and 3 demerit points.  HOW this penalty will affect your insurance premiums will be determined by HOW your insurance Company rates this penalty.  Some companies consider is a MAJOR, which is much more severe than a minor.


Click here for more information.


When you set up your auto policy with an insurance company, it is a contract for the length of time indicated (typically 1 year).  If you cancel mid-term to go to a different insurance company, there is a very high change you will be charged a fee called a short-rate cancellation fee.  If you sell your vehicle, therefore not needing the insurance any longer, the company may not charge a short-rate cancellation fee.  It is best to contact your insurance company with intentions to find out what the process is. 


Homeowners

Yes, we can cover up to 2 roommates under the same home insurance policy. But, if you and your spouse are sharing an apartment with another couple, the other couple will have to get their own insurance. For more details, see Tenants insurance: get informed, get better coverage

No, it doesn’t cover your home daycare.

Your basic home insurance policy:

  • Doesn’t provide liability coverage for home-based businesses
  • Includes coverage limits for any property related to your daycare
  • Doesn’t provide coverage for loss of business income

What you really need is home insurance that includes coverage for home-based businesses..

Some water heaters can hold up to 360 litres of water, if they spring a leak, they can flood an entire home.  Water heaters should be partially drained every 6 months, this prevents sediments from building in the bottom of the tank which can cause erosion and rust.  While you are draining the water heater, check the pipes for leaks.

For extra security, install a moisture/freeze detector under your water heater that will alert you if there is water detected.  

Current client of Crystal Metz Insurance Agency - Desjardins?  Click here to download our app and order your free moisture/freeze detector.  

Remove snow and ice

Before the spring melt begins, remove as much snow and ice away from your home as possible.  Be sure to clear snow away from areas that slope down towards your home, such as deck and driveway.

Living Benefits

How it works

The impacts of a serious illness like cancer, a heart attack, stroke or a condition caused by an accident can be life-changing.  A Critical Illness policy pays a tax-free benefit no matter what happens:

  • If you're diagnosed with one of the covered critical illnesses (all policies are different, so be sure to ask how many and which illness are covered) and conditions including long-term care, you receive your insurance amount that you purchased, which you can spend based on your needs, regardless of your ability to work.
  • If you die, you can opt for your beneficiary to receive the higher of 100% of premiums paid OR 25% of the amount insured.
  • If you remain in good health, can can get back up to 100% of the premiums you've paid (depending on the options you selected).


Premiums are based on the following factors:

  • Your age
  • Your sex
  • Your smoking status
  • How much coverage you choose

As a result, the cost differs person to person.  You may also be able to get a better rate if you combine multiple insurance products.  Contact us at admin@medhatinsurance.com to go over your financial needs and calculate what insurance will cost you.


If you have further questions... Contact us!